Privacy Policy

Phuket Nanny Services (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and communicate with us. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information directly from you when you book a service, contact us, or subscribe to our communications. This may include:

Contact Information: Your name, email address, phone number, and home or accommodation address (for in-person services).
Payment Details: We may collect billing information, but we do not store credit card details directly. Any payment information provided is processed through secure third-party payment providers.
Children’s Information: For the purpose of providing nanny services, we may collect information relevant to the care of children, such as ages, any allergies, or other necessary health and behavioural details. This information is handled with additional security measures to ensure it is used solely to provide the best possible service.

2. How We Use Your Information

We use the personal information we collect to:

Provide, manage, and personalise our services to meet your needs.
Process and confirm bookings, respond to enquiries, and communicate with you about our services.
Ensure the safety, health, and well-being of children under our care by tailoring our services to meet their needs.
Improve our website functionality, customer experience, and marketing effectiveness.

3. Use of Third-Party Services

We may partner with trusted third-party service providers to facilitate certain functions, such as payments, analytics, and marketing. These partners are carefully selected to comply with privacy regulations and provide a secure experience.

Payment Providers: Payment information is processed securely by third-party providers. These providers do not retain, share, store, or use personally identifiable information for any purpose other than processing your payment.
Analytics Tools: We use analytics tools to improve our website and services. Data collected by these tools may include anonymised usage statistics, but no personally identifiable information is stored.
Marketing Partners: With your consent, we may share limited information with marketing partners to inform you about relevant services and updates. You may opt out of such communications at any time.

4. Data Security Measures

We prioritise the security of your personal information and have implemented appropriate technical and organisational measures to protect it against loss, theft, and unauthorised access. Our security practices include:

Encryption: Sensitive information, including payment data, is encrypted during transmission.
Access Controls: Only authorised personnel have access to your personal data, and all employees are trained on data privacy and security practices.
Regular Audits: We periodically review our security practices and update them as necessary to maintain high standards.

5. Your Rights Regarding Your Data

We respect your rights to access, update, and delete your personal data. You may request:

Access to Information: You have the right to know what personal data we hold about you and request a copy of this information.
Correction: If you believe your personal data is inaccurate, you have the right to request updates.
Deletion: You may request that we delete your personal data, except for information we are required to retain for legal or regulatory purposes.

To exercise these rights, please contact us at [email protected].

6. Children’s Privacy

We take extra measures to protect the personal information of children. We collect only the necessary information needed to provide our nanny services, such as age, dietary restrictions, allergies, and health information. This information is used solely for caregiving purposes and is not shared with any third parties except as required by law or as directed by the parent or guardian.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and improve our services. You may control cookie settings through your browser or opt out of non-essential cookies.

8. Updates to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed of our current practices.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, data handling practices, or wish to exercise any of your data rights, please contact us at:

Email: [email protected]
Phone: +66 93 690 2129
Address: Phuket Nanny Services, 168 Thanon Thep Krasat Tri-Nai Yang, Tambon Sa Khu, Amphoe Thalang, Chang Wat Phuket 83110, Thailand